Crown Control Pilates Privacy Policy
Last Updated: April 2026
Crown Control Pilates is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information in connection with our website, mobile application, studio services, and communications. It is intended to reflect applicable privacy standards, including California privacy requirements where relevant.
Please read this policy carefully to understand how we handle your information.
Applicability of This Privacy Policy
This Privacy Policy applies to Crown Control Pilates and to the information we collect through our website, booking platform, mobile application, SMS communications, email communications, and in-studio interactions. References to "Crown Control Pilates," "we," "us," or "our" throughout this policy refer to our studio operations unless otherwise specified.
What Personal Information Do We Collect?
We may collect the following types of Personal Information:
- Name, email address, phone number, postal address, and other contact details you provide.
- Payment information for purchases, memberships, or packages, processed through secure third-party providers.
- Booking, attendance, membership, and account information.
- Internet or other electronic activity information, including browsing activity and interactions with our website or app.
- Geolocation information such as IP address and approximate location derived from device usage.
- Health or fitness-related information you voluntarily provide to help us deliver services safely and appropriately.
- Any additional information you provide through forms, communications, waiver documents, inquiries, or transactions.
When and How Do We Collect Information?
We may collect information:
- When you fill out forms, create an account, book classes, purchase memberships, or submit a waiver.
- When you subscribe to emails, waitlists, promotions, or SMS communications.
- When you communicate with us by email, phone, text, or through our website or booking platform.
- Automatically, through cookies and other tracking technologies on our website or app.
How Do We Use Your Information?
We may use your information to:
- Provide services, manage bookings, process memberships, and send class reminders or account notices.
- Respond to inquiries, customer service requests, and support needs.
- Send promotions, events, offers, and other studio-related updates.
- Improve our website, services, client experience, and internal operations.
- Comply with legal requirements, enforce our policies, and protect our business.
Email and SMS Collection: By providing your contact information, you consent to receive communications related to your relationship with Crown Control Pilates. Marketing communications are optional, and you may opt out at any time using the unsubscribe link in emails or by replying STOP to SMS messages.
SMS Communications
If you opt in to SMS communications from Crown Control Pilates, you agree to receive text messages related to bookings, reminders, promotions, studio updates, and similar communications.
- Reply STOP to opt out at any time.
- Reply HELP for assistance.
- Message frequency may vary based on your interaction with our services.
- Message and data rates may apply depending on your mobile carrier.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Enhance website functionality and remember preferences.
- Analyze site traffic and interactions.
- Support analytics and performance monitoring tools.
You may manage cookie preferences through your browser settings. Disabling cookies may affect some functionality, but it should not prevent you from contacting us or using core website features.
Data Retention Policy
We retain your Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, reporting, safety, and operational requirements. When retention is no longer necessary, we will delete, anonymize, or securely dispose of the information as appropriate.
How Do We Protect Your Information?
We implement reasonable technical, administrative, and organizational safeguards to help protect your Personal Information, including:
- Encrypted transmission where appropriate.
- Restricted access to Personal Information.
- Use of reputable third-party service providers for payments and related processing.
- Routine monitoring and reasonable security practices.
No method of transmission over the Internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our business, such as providers for payment processing, booking software, analytics, email marketing, SMS delivery, and website hosting. These providers are expected to use your information only as necessary to provide services on our behalf and in accordance with applicable legal obligations.
Mobile Data and Marketing Restrictions
We do not sell your Personal Information. Mobile opt-in data and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Third-Party Links and Endorsements
Our website or communications may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing information to them.
Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transfer, your Personal Information may be transferred as part of that transaction, subject to applicable law and reasonable safeguards.
International Visitors
If you access our website or services from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States. By using our services, you acknowledge and consent to that transfer and processing.
California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request access to certain personal information we hold about you, request deletion of eligible information, request correction of inaccurate information, and request information about categories of personal information collected, used, or disclosed. You also have the right not to be discriminated against for exercising applicable privacy rights.
California Shine the Light: California residents may request information, if applicable, regarding certain categories of Personal Information disclosed to third parties for direct marketing purposes.
Dispute Resolution
Any disputes arising from this Privacy Policy will be governed by the laws of the State of California, without regard to conflict of law principles. We encourage good-faith efforts to resolve concerns directly before formal legal action is pursued.
User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials, devices, and communications where applicable. We are not responsible for unauthorized access resulting from your failure to safeguard account access information under your control.
Employee and Contractor Confidentiality
Employees, contractors, and service providers who may access Personal Information are expected to follow confidentiality obligations and appropriate privacy and data handling standards.
Security Breach Response
If we become aware of a data security incident affecting Personal Information, we will investigate, take reasonable steps to mitigate harm, and provide any notifications required by applicable law.
Limitation of Liability
To the extent permitted by law, Crown Control Pilates is not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website, services, communications, or the unauthorized access, disclosure, alteration, or destruction of Personal Information beyond our reasonable control.
Force Majeure
We are not responsible for delays or failures in performance under this Privacy Policy caused by events beyond our reasonable control, including natural disasters, cyberattacks, utility failures, labor disruptions, public emergencies, or governmental actions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page or otherwise made available through our website or app. Continued use of our services after an update constitutes acceptance of the revised policy to the extent permitted by law.
Contact Us
10700 Santa Monica Blvd, Ste 160
Los Angeles, California 90025
Email: hello@crowncontrolpilates.com
Website:
crowncontrolpilates.com
